At ORNATIQUE, customer satisfaction is our top priority. To ensure transparency, please read our return and exchange policy carefully before placing your order.
1. No Refunds
We do not offer cash or bank refunds on any orders.
In case of approved returns, the amount will be credited as store credit only, which can be used for future purchases.
2. Exchanges
Products can be exchanged within 5 days of delivery.
The product must be unused, unworn, and in its original condition with packaging intact.
An exchange handling charge of ₹99 will apply for each request.
Exchange is subject to availability of stock. If the desired product is unavailable, the amount will be credited as store credit.
📹 Important: An unboxing video (without pause or cut) is mandatory to request an exchange or report a damaged/incorrect product.
3. Store Credit
Store credit will be issued once the returned product passes our quality check.
Store credit will be valid for future purchases and cannot be encashed.
In case of COD orders, the return value will also be issued as store credit.
4. Non-Returnable / Non-Exchangeable Items
Customized or personalized products.
Discounted or sale items.
Products damaged due to mishandling, improper storage, or normal wear and tear.
5. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with a clear unboxing video (without pause or cut) as proof.
After verification, we will offer a free replacement or store credit (without extra charges).
6. How to Raise a Return/Exchange Request
1. Contact our customer support team at [your email/phone/WhatsApp].
2. Provide your order number, reason for return/exchange, and the unboxing video.
3. Our team will guide you through the process.
✨ Important Note:
Returns/exchanges without prior approval from our support team will not be accepted.
Customer care
Requests without an unboxing video will not be eligible.
Policies may be updated from time to time. Please check this page before placing your order.
For more info on exchanges and returns,you may whatsapp uson +919253371903
(Avg reply time : 3h)
Cancellation
For all COD & Prepaid, please note once order are shipped we won’t be able to cancle.
For Prepaid orders, we will provide Gift card
(Please note that do not offer Bank refund)
Timings 10Am-6Pm(Mon-Sat)
Whatsapp: 9253371903
Instagram : @ornatique5