Effective Date: 16/06/2025
At Ornatique Premium, your satisfaction is our top priority. If you’re not fully pleased with your order, we’re here to help with a smooth and transparent return and refund process.
1. Returns Eligibility
We accept returns under the following conditions:
- The product must be unused, unworn, and in its original condition.
- Items should be returned in original packaging with all tags and seals intact.
- A return request must be initiated within 7 days of receiving your product.
⚠️ Please note: Items damaged due to customer mishandling are not eligible for return.
2. Non-Returnable Items
- Customized or personalized items
- Final sale or clearance products
- Gift cards
3. How to Initiate a Return
To begin a return:
- Email us at ornatiquepremiumjewellery@gmail.com with your Order ID and reason for return.
- Our team will review your request and respond within 24–48 hours with return instructions.
- Pack and ship the product using a trackable courier service.
🚚 Return shipping charges are borne by the customer unless the item was received damaged or incorrect.
4. Refund Process
- Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
🔁 If you’d prefer an exchange, let us know during your return request.
5. Damaged or Incorrect Items
Received a damaged, defective, or wrong item?
- Report it to us within 48 hours of delivery
- Attach clear photos and a brief description of the issue
- We’ll offer a free replacement or full refund
6. Late or Missing Refunds
If your refund hasn’t arrived:
- Recheck your bank or card statement
- Contact your payment provider – it may take time to reflect
- Still need help? Contact us directly
7. Contact Us
For any queries related to returns or refunds, feel free to reach out:
📧 Email: ornatiquepremiumjewellery@gmail.com
📞 Phone: +91 92533 71903
We value your trust in Ornatique Premium and aim to deliver a hassle-free and delightful shopping experience every time.