Warranty Policy
At Ornatique Premium Jewellery, we take pride in the quality and craftsmanship of our products. Each piece is designed to offer long-lasting beauty and confidence. To ensure your peace of mind, we offer a limited 6-month warranty on all purchases.
🔒 What’s Covered
Our warranty covers the following:
- Anti-tarnish protection — if your jewellery shows unusual tarnishing despite proper care
- Manufacturing defects, such as:
- Broken clasps
- Loose settings
- Faulty closures or links
If any of the above issues occur within 6 months of purchase, we will gladly repair or replace the item free of charge.
🚫 What’s Not Covered
Our warranty does not cover:
- Damage caused by misuse, accidents, or improper handling
- General wear and tear (scratches, faded plating over time)
- Water or chemical damage (perfumes, lotions, etc.)
- Lost or stolen items
- Third-party alterations or repairs
🔁 Warranty Claim Process
To initiate a warranty claim:
- Email us at ornatiquepremiumjewellery@gmail.com with:
- Your order number
- Photos of the product and issue
- A brief description of the problem
- Our team will assess the issue and guide you through the next steps — including pickup, replacement, or repair.
- If repair or replacement isn’t possible, we may offer a store credit or exchange at our discretion.
📦 Shipping for Warranty
- Customers are responsible for the cost of shipping the item to us.
- We will cover the return shipping for repaired or replaced items.
🕒 Warranty Period
The warranty is valid for 6 months from the date of delivery and is non-transferable.
For any warranty-related queries, contact us at:
📧 Email: ornatiquepremiumjewellery@gmail.com
📞 Phone/WhatsApp: +91 92533 71903
🏠 Address: #16, Defence Enclave, Boh Road, Ambala Cantt, 133001
We’re here to ensure you always shine with confidence.
– Team Ornatique